Terms & conditions

This store is operated from the State of Kuwait. Where our trade name, commercial registration number and contact details have been set in Store profile, they appear in the footer of every page.

These terms form a binding contract between you and us the moment we accept your order. They are governed by the laws of the State of Kuwait — including the Consumer Protection Law No. 39 of 2014 and the Electronic Transactions Law No. 20 of 2014 — and any dispute falls to the exclusive jurisdiction of the Kuwaiti courts.

An order is an offer to buy. A contract is formed only when we accept it and confirm the order to you. Until then we may decline it — for example if a product has sold out, if the address falls outside the areas we serve, or if we cannot verify a payment.

Every product page states what you are buying. Prices are shown in Kuwaiti Dinars and the checkout shows the final amount, including the delivery fee and any cash handling charge, before you confirm. We may correct an obvious pricing or product error and cancel the affected order before dispatch, refunding anything already paid.

We accept the payment methods offered at checkout. Card and KNET payments are processed by a payment services provider licensed by the Central Bank of Kuwait; we never store your card details. Where a cash-on-delivery charge applies, it is shown as a separate line before you place the order.

An electronic invoice is issued in Arabic once the order is concluded, showing the price, all fees, the total, the delivery details and the payment method used.

We deliver inside the State of Kuwait only, to the areas listed at checkout. The delivery fee and estimated time for your area are shown before you pay. Estimated times are estimates, not guarantees; if we expect to miss one materially we will contact you.

Risk in the goods passes to you on delivery. Please check your order when it arrives and tell us straight away if anything is missing, damaged or not what you ordered.

Our products are food items. For reasons of health, hygiene and product safety, once an order has been delivered it is not eligible for return, whether or not the packaging has been opened.

If an item arrives damaged, incorrect, spoiled, or if your order does not arrive, contact us within twenty-four hours of delivery and we will replace it or refund it to the original payment method. Nothing in these terms removes a right the law gives you as a consumer under the Consumer Protection Law No. 39 of 2014.

Our current returns policy — how returns are handled and how a refund is issued — is stated at the top of this page and repeated at checkout and in your order confirmation.

To report a problem, contact us using the details in the footer. We keep a record of every complaint for at least six months.

The details you give us are used to fulfil your order and to contact you about it. How we handle personal data, and the rights you have over it, are set out in our Privacy Policy.

We may update these terms. The date at the top of this page shows when they last changed, and the version published here is the one that applies to orders placed after that date.

Questions about these terms or about an order? Use the contact details in the footer of this page and we will reply within one working day, Saturday to Thursday.